Privacy Policy
Mara Tours Effective Date: 28 June 2025
‍At Mara Tours, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, share, and protect your data when you interact with us, especially when booking a tour or contacting us through our website or email.
‍1. What Data We CollectWe only collect personal data when you voluntarily provide it to us. This may include:
Name
Email address
Phone number
Passport details (only for travel purposes)
Travel preferences or medical needs (if relevant)
Newsletter opt-in (optional)
If you do not provide any data, we do not collect it.
‍2. How We Collect Your InformationMost of the information is collected when, only when provided:
You contact us via email
You make a travel inquiry or booking
You voluntarily subscribe to our newsletter
‍3. Why We Collect Your InformationWe use your data for the following purposes:
To process your booking and manage your trip
To respond to inquiries and provide customer service
To send you newsletters (only if you have subscribed)
To comply with travel-related obligations (e.g. hotels, guides, excursions)Legal bases for processing your data include:Your explicit consent (e.g. newsletter)
Performance of a contract (e.g. booking a tour)
Legal obligations (e.g. customs or immigration requirements)
‍4. Sharing Your InformationWe only share your data with trusted third parties when necessary for your travel experience. These may include:
Hotels
Safari camps
Activity providers
Local guides
This is solely for operational travel purposes. We do not sell your information.
‍5. How Long We Keep Your DataWe retain your personal data for no longer than is necessary:
Booking-related data: deleted within 3 months after the trip is finished
Newsletter subscriptions: deleted within 3 months after unsubscribing.
‍6. Data Hosting and International TransfersYour data may be stored or processed via third-party services such as our website platform, email tools, or booking systems. These may be located outside your country of residence. We ensure adequate safeguards are in place to protect your data according to international standards.
‍7. Cookies and TrackingOur website may use cookies or similar technologies to enhance your browsing experience. If so, a separate Cookie Policywill be provided on our site explaining this in more detail.
‍8. Your RightsYou have the right to:
Access your personal data
Request correction or deletion
Withdraw consent (where applicable)
Lodge a complaint with your local data protection authority if you believe your data is being misused
To make a request, please contact us directly.
‍9. Contact InformationIf you have any questions about this policy or how we use your data, please contact:
Data Controller:Frederique McKenzy
Location:Nairobi, Kenya
📱 +254 733 965116
✉️ Info@maraserengeti.com